How to Complain Like a Pro

As a consumer, student, employee, and citizen, we all get a little screwed sometimes. An important measure of any institution–be it a business, school, or whatever–is how they try to rectify a mishap or misdeed. In spite of that truism, the cold reality is that your reaction to getting screwed is the critical catalyst that determines how your complaint will be heard and processed. It is up to you. Complain the wrong way, and you can look like a fool who gets nothing but high blood pressure and a wasted afternoon. I once… Read More